AUDITING
ELIGIBLE ADVISOR FOR IN HOME AGED CARE SERVICES
We can support your organisation when the Commission issues a Notice of Requirement to Agree to Certain Matters (referred to as a Notice to Agree) in response to non-compliance with aged care responsibilities and are required to appoint an eligible advisor.
Adelaide Howard Consulting will build trust with your management, board and staff, for a successful partnership to support you with a response to the Commission and guidance and assistance with a meaningful performance improvement and organisational change. Additionally, this will include working closely with consumers and representatives to understand and resolve their concerns in an appropriate manner.
FREQUENTLY ASKED QUESTIONS
• What is the advisor’s core business?
Adelaide Howard Consulting has a primary focus on risk management and governance and pre and post audit and assessment.
• Does the advisor have the relevant qualifications, skills and experience to guide their response to any identified risks and the areas of non-compliance?
Staff have been working in the aged care industry, specifically the in-home area for more than 25 years, in a range of management and executive roles in the not-for-profit sector and Government roles. Experiences includes trialling new Government initiatives, implementation of programs and projects in line with Aged Care Acts, Legislation and Guidelines. Strong organisational governance, ensuring compliance, review and auditing. Preparing and participating in successful outcomes with Quality Reviews and trials conducted by the Department of Health and Ageing.
• Does the advisor have references from other providers where they have previously worked in similar roles?
References can be provided from other providers and stakeholders on request.
• What is the geographic reach or constraints in which the advisor or their organisation can operate?
Adelaide Howard Consulting is situated in South Australia. Services can be provided on a national basis remotely and also face to face. Travel rates will be applied.
• What contingencies does the advisor have to continue supporting the approved provider in changing circumstances over the course of a Notice to Agree period?
An agreement can be negotiated with the service provider on how to engage further support and advice from Adelaide Howard Consulting.
• Does the advisor possess skills relevant to special interest groups? For example, people from Aboriginal and Torres Strait Islander communities; people from culturally and linguistically diverse backgrounds; people who live in rural or remote areas; lesbian, gay, bisexual, transgender and intersex people.
Where Adelaide Howard Consulting can provide limited expertise advice in relation to specific special needs groups, particular organisations will be engaged to provide information and advice. Where appropriate, experts in specific areas will be engaged to review information to be provided in the review/report.
• If the approved provider specialises in services to particular consumers, does the advisor possess relevant skills relating to the specialisation? For example, if the service provides care and services to consumers with dementia, does the advisor have skills in relation to behaviour management, and/or an understanding of dementia and sexuality specifically around capacity and consent?
See above.
• How many advisors does the organisation have working for them – are they employed, sub-contracted etc?
Adelaide Howard Consulting does not directly employ staff. Staff are sub-contracted and have their own business and expertise in aged care.
• Is the advisor capable of meeting the response times required to support the provider to mitigate and manage identified risk to consumers as well as under the terms of the Notice to Agree?
This will depend on current projects being undertaken.